Resolve iton Kestrel.
A proper venue for the disputes UK law firms and mediators handle every week. File, evidence, negotiate and close, all on one defensible record.
01 / 07
The problem
Dispute work still runs on email, spreadsheets and goodwill.
You handle small claims, fast-track matters and early-stage mediation for UK clients. You do it well. Your tools do not.
Cases live across inboxes. Evidence arrives as untracked attachments. The audit trail depends on whoever happened to save the right thread. Resolutions take longer than they should, records stand on shakier ground than they should, and your firm carries risk it never agreed to carry.
Generic case management ignores the back-and-forth shape of dispute work. Consumer chat tools ignore the standard of record your practice owes its clients. Neither was built for you.
02 / 07
What Kestrel is
A structured venue for the people who resolve disputes.
Kestrel is an online dispute resolution platform built for UK firms, mediators and in-house teams. You run a matter from intake to resolution in one place. Each step is recorded. Each piece of evidence is accounted for.
Every customer runs Kestrel under their own brand. Clients see your firm. We stay out of sight, holding the structure that turns a long email chain into a defensible record.
You already know how to handle a dispute. Our job is to give you better tools, and to leave the judgement where it belongs.
03 / 07
Workflow
Five stages. One record.
- 01
File
You open a matter with the structure the dispute needs. No generic intake form, no boilerplate fields, no compromise.
- Captures
- Parties
- Facts
- Desired outcome
- Initial evidence
- 02
Respond
You invite the other side into the same venue. Both parties see the same record at the same time.
- Captures
- Acknowledgements
- Position statements
- Counter-evidence
- 03
Negotiate
Offers, counter-offers and clarifications stay in a structured thread. Nothing slips into a side channel.
- Captures
- Offers
- Counter-offers
- Clarifications
- Time on each step
- 04
Evidence
Every document is hashed on upload and held against the matter. Provenance and timestamps stay intact for the life of the case.
- Captures
- SHA-256 hashes
- Upload provenance
- Version history
- Access log
- 05
Resolve
Settled, escalated or withdrawn, the matter closes with a complete record of how it got there. Export it, archive it, or hand it on.
- Captures
- Outcome
- Signed agreement
- Full timeline
- Exportable record
04 / 07
What it handles
Built for small claims and fast-track matters across ten dispute archetypes.
- Consumer disputes
- Goods, services, refunds and returns where the value justifies a structured response.
- Small B2B contract disputes
- Disagreements between businesses where neither side wants the cost of full litigation.
- Employment grievances
- Pre-tribunal complaints and internal grievance handling, kept on the record.
- Landlord and tenant
- Deposits, repairs, condition and end-of-tenancy disagreements between landlords and tenants.
- Professional services fees
- Fee disputes between professionals and their clients, handled with structure.
- Neighbour and boundary
- Long-running residential disputes that benefit from a calm, written venue.
- Defective goods and services
- Quality, fitness for purpose and remediation, evidenced and tracked.
- Payment disputes
- Late, partial or contested payments between customers and suppliers.
- Partnership disagreements
- Internal disputes between partners or directors, resolved before they escalate.
- Family mediation handovers
- Structured handovers and follow-up between mediation sessions.
05 / 07
Why now
The conditions for proper online dispute resolution have arrived.
UK courts and policymakers have spent years moving everyday matters into digital-first resolution. After LawtechUK, a structured online process is no longer the experimental option. It is the route firms and mediators use first, and the formal route they fall back to when a matter cannot settle.
Yet the firms doing this work still hold a generation of tools no one designed with them in mind. Kestrel exists to close that gap.
06 / 07
From the field
What firms are telling us.
“We don't have a proper venue. Everything sits in email until it doesn't, and then we scramble.”
“If the record holds, everything downstream gets easier. That is what I want from a tool like this.”
Paraphrased from discovery calls with UK firms and mediators. Named testimonials follow once our first cohort goes live.
07 / 07
Join the waitlist
Be among the first firms to use Kestrel.
We work with a small cohort of UK firms and mediators ahead of launch. Leave your work email and we will get in touch as access opens.